1. Introduction

Acadia Property Management (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share personal information when you interact with our website, services, and communications.

By using our services, you agree to collect and use information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: such as your name, phone number, email address, and mailing address.
• Property Information: including property address, ownership details, and tenant information.
• Payment Information: such as billing address and limited payment details (processed securely by third-party providers).
• Communication Data: including emails, text messages, and call records.
• Website Usage Data: such as IP address, browser type, and pages visited (through cookies or analytics tools).

3. How We Use Personal Information

We use the information we collect to:

• Provide and manage our property management services.
• Communicate with tenants, property owners, and vendors.
• Send service updates, reminders, and other relevant notifications.
• Process payments and manage financial transactions.
• Improve our website and customer experience.
• Comply with legal obligations and protect against fraud or misuse.

4. SMS Communications

By providing your phone number, you may receive SMS messages from us regarding your property, payments, or other service-related updates.

• You may opt out of SMS messages at any time by replying “STOP.”
• SMS consent is not shared with third parties.
• Message and data rates may apply depending on your carrier.

5. How We Share Information

We do not sell or rent your personal information.
We may share your information only in the following cases:

• With service providers who help us operate our business (e.g., maintenance vendors, payment processors).
• As required by law to comply with legal or regulatory obligations.
• With your consent, when you request or approve sharing your information with another party.

We do not share or sell SMS consent or personal information with third parties or affiliates for marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

7. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve any disputes.

8. Your Rights

You have the right to:

• Access or request a copy of your personal information.
• Request correction or deletion of your information.
• Withdraw consent for marketing communications.

To exercise your rights, please get in touch with us using the information below.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Acadia Property Management
3108 W 6th St, Ste 250
Fort Worth, TX 76107
📧 Email: info@acadiafw.com
📞 Phone: 817-500-4553
🌐 Website: https://www.acadiafw.com/privacy-policy

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.